Dispatching Drivers

This guide covers assigning loads to drivers and keeping a move on track once it's in progress.

Assigning a driver to a load

Open the order you want to dispatch and use Assign Driver to pick from your fleet's available drivers. TrackItPilot shows each driver's current status (available, on a move, off duty) so you can avoid double-booking someone who's already committed elsewhere. Once assigned, the driver is notified automatically and the order's status moves to "Dispatched."

Reassigning or updating a move

Plans change — a driver calls in sick, a truck breaks down, or a customer moves up a pickup window. From the order's details page, use Reassign to swap the driver without losing the order's history; the original assignment stays in the timeline for reference, and the new driver is notified of the updated plan.

Driver check-calls

Drivers don't need a separate app to keep you updated — check-calls happen over SMS or a short automated phone call, and the responses feed directly into the order's status timeline. If a driver hasn't checked in when expected, the order is flagged so dispatch can follow up before a customer has to ask.

Keeping the dashboard accurate

The home dashboard's dispatch-related cards (loads needing a driver, moves in progress) stay in sync with these actions in real time — assigning or reassigning a driver updates the board immediately for anyone else watching it, no refresh required.

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